iET Solutions is a leading global supplier of IT Service Management and Software Asset Management solutions for mid-tier and large enterprises. By providing a fully integrated, customizable IT Service Management solution built around ITIL best practices, along with the only proven immediate process analyzing and optimizing capability, and a best-of-breed license entitlement management solution, iET Solutions allows its customers to streamline service operations, enhance customer service, improve profitability, reduce IT costs and mitigate audit risks.
Our IT Service Management software solution - iET ITSM - is built around the Information Technology Infrastructure Library (ITIL) and has been verified as compatible with core ITIL best practices by Pink Elephant, a world leader in ITSM education, and Serview, a European ITSM consulting and training organization. iET Solutions was also included in the Gartner Magic Quadrant for the IT Service Desk, 2009 and the Forrester Wave for Service Desk Management Tools, 2008. Our solutions are designed to leverage global ITIL best practices to streamline service operations, reducing costs, improving profitability and increasing customer satisfaction.
Our Software Asset Management solution - iET License Entitlement Center - goes beyond scanning and inventory with predefined upgrades and downgrades for common applications to give you “entitlement” based views of your compliance position. Organizations gain real-time access into their global software asset management inventory, in-depth contract monitoring capabilities and the ability to mitigate audit risks through license compliance, thus saving millions of dollars in licensing costs alone.
The iET Solutions product suite consists of a highly integrated, adaptable and scalable set of applications for IT Service Management, IT Infrastructure Management and Process Performance Measurement for Continual Service Improvement, as well as Software Asset Management. We have the corporate agility to offer unique licensing, pricing and deployment models to maximize your return on investment. Our corporate dexterity helps ensure that our relationships and software solutions are consistently aligned with the current and future goals of your business. iET Solutions is dedicated to providing the best possible customer support to the hundreds of companies worldwide that rely on us to serve the daily needs of their customers and employees.
More than 600 customers in 26 countries partner with iET Solutions to drive the success of their IT infrastructure. Headquartered in Framingham, MA, iET Solutions maintains offices in Germany, Great Britain, and North America. Distributors and technology partners serve all other countries.