iET ITSM is an IT Service Management (ITSM) and Business Service Management (BSM) software solution that is used by numerous companies to improve the efficiency of their IT services. iET ITSM has been certified by PinkVerify as "ITIL-aligned" and supports the ISO/IEC 20000 requirements.
In addition, iET Solutions offers add-on software for analyzing and optimizing IT processes as well as managing the IT infrastructure.
Your Benefits with iET ITSM:
- Scalability
Allows IT departments and IT service providers to deliver IT services to mid-tier companies and large enterprises
- Short implementation time and low cost
Standard implementation in 10 to 20 days, fixed-price offer for complex ITSM software installations
- High integratability
Open standard interfaces, web-enabled, platform independent
- Low Total Cost of Ownership
Vendor-independent enhancements with open source data model; quick, easily implemented user-specific customizations via the graphical development environment, iET Developer's Studio
- Multi-client capability
Logical separation and management of data from individual clients in the database
