ITIL Enabling Technology for Your IT Service Management
iET ITSM Service Level Management
Keep track of service offerings and service level agreements with iET ITSM Service Level Management.
Your Benefits with iET ITSM Service Level Management:- Ensure your IT service portfolio fits your customers' requirements.
- Make any Service Level Agreement visible to the entire staff.
- Guarantee service quality and reporting at any time, and be in control of your service agreements.
iET ITSM Service Level Management Features and Functionality:- Administration and control of Service Level Agreements
Defines individual milestones; system initiates notification and escalation if agreed values are exceeded
- Management of exceptions
Records special arrangements as part of Service Level Agreements, such as special response times for individual servers
- Monitoring of OLAs and UCs
Maintenance of any number of Operational Level Agreements (OLA = internal service agreements between IT and departments) and Underpinning Contracts (UC = Agreements with external suppliers)
- Administration of financial agreements
Records customer specific pricing arrangements for performance-based billing of Service Level Agreements; penalty management
For further information about our Service Level Management software please click here.
Benefits
- Continuous monitoring & improvement of all IT services
- Basis to charge for services
- Effective management of customer & supplier relationships