ITIL Enabling Technology for Your IT Service Management
iET Mobile ITSM
iET Mobile ITSM gives mobile workforces access to iET ITSM from their existing mobile devices.
Your Benefits with iET Mobile ITSM:- Eliminate redundant activities, such as transferring data from paper to computer
- Increase the productivity of mobile workforces
- Improve customer and SLA response times
- Improve accuracy of data captured
- Streamline service calls
iET Mobile ITSM Features and Functionality:- Update, open and close incidents remotely
- Work online and offline
- Easy to use mobile interface
- Integrate to other applications in addition to iET ITSM
- Create customized screens
- Synchronize iET ITSM forms to devices in the field
- Authorize changes remotely
For further information about iET Mobile ITSM please click here.
Benefits
- Higher process performance & first call solution rate
- Less workload for the service desk
- Increased service quality
- Higher customer satisfaction