Whitepaper: Strategic Software Asset Management
Discover how shifting economic forces have thrust software into the dominant position in the IT budget. Entitlement-based Software Asset Management solutions focus on the holistic picture of software licenses and entitlements and can help organizations reduce software costs, ensure license compliance and implement ITIL-compliant
workflows.
Whitepaper: EMA Report, "iET ITSM 5.0 - ITIL v3 Support, Service Catalog, and Usability"
EMA Impact Brief, Publication Date: November 2008. View the full report!
Whitepaper: Best Practices in Change Management
Discover how change management can help you manage and control the process of change in order to enable continuous improvements in IT services while minimizing problems and disruptions related to changes.
Whitepaper: CMDB in 5 Steps
A Project Guideline for Implementing a Configuration Management Database
Whitepaper: Change & Configuration Management Database
CMDB delivers IT cost savings, productivity gains, and regulatory compliance.
Whitepaper: iET ITSM Enables Enhanced Service Management
iET ITSM delivers fast and efficient service desk performance plus comprehensive problem management capabilities to enhance the productivity and quality of IT services. The software provides the ability to manage change in large organizations by enabling workflow that provides parallel or sequential approval processes driven by electronic signatures. A graphical representation of the configuration management database (CMDB) improves both front- and back-office operations by making it easy to visualize relationships between configuration items (CIs).
Whitepaper: ITIL and ISO 20000
How companies benefit from an ISO 20000 certification