Availability management

Optimize your IT infrastructure performance.

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Measure and maximize the availability of IT services.

Increase customer satisfaction and loyalty by ensuring that availability levels guaranteed to the customer in the service level agreement are met.

Provide value to the business with the ability to increase up-time which will require fewer resources from IT and result in significant cost savings.

Proactively address issues through automatic notifications to predetermined staff after defined thresholds are exceeded.

Datasheet

iET ITSM

Availability management features

Calculation of downtimes

Of configuration items and services with regards to agreed maintenance windows and service times.

Availability measurements and detailed downtime logs

For an exact evaluation of the actual availability of a configuration item or IT service.

Flexible reports

To provide insights into the mean time to repair (MTTR) and the mean time between failures (MTBF).

Graphical visualization

Of the availability status of configuration items (available/down) with icons and colors through the graphical CMDB.

Goal variance identification against SLAs

In order to prove value to the business.

Other iET ITSM capabilities

Change management
Controlled IT infrastructure changes
Event management
Detection, classification, prioritization, and resolution of events
Knowledge management
Qualified knowledge sharing within your organization
Incident management
Quick support at the service desk
Problem management
Sound root cause analysis
Service asset and configuration management
Thorough management of your CMDB and CMS
Service catalog management
Detailed view of all services provided by IT
Service level management
Accurate setting and tracking of your service contracts
Service portfolio management
Lifecycle view of service portfolio offerings
Release and deployment management
End-to-end management of complex soft- and hardware rollouts
Service request management
Consistent approval and fulfillment processes

Frequently asked questions (FAQ)

How can I request a demo?

We can arrange a demo for you as soon as possible, please get in touch.

How can I get answers to questions about product pricing, licensing, upgrades, and renewals?

We are available 24/7 so please get in touch, our sales team is ready to help you.