Tightly aligned with FitSM® best practices, iET ITSM incident management automates the entire incident lifecycle.
Maximize service desk productivity and customer satisfaction, while achieving service level targets, with the ability to quickly create, identify, and resolve incidents through a powerfully integrated and intuitive user interface.
Harness the power of internal and historical knowledge through tight integration with the knowledge base, which is grown organically as a part of each incident and problem resolution.
iET ITSM was built from the ground up to be fully integrated and highly configurable, so your target-oriented service desk is able to maximize effectiveness and value to the business.
FitSM® alignment
A single interface provides instant access to customer history, known errors, organic knowledge base, and graphical CMDB.
Graphical views
Such as SLA timeline and traffic lights, offer insight into the effectiveness of operations and status of service levels.
Out-of-the-box reporting, workflows and flexible templates
Kick start incident resolution by providing instant best practices for frequent and major incidents.
Automatically create, route, escalate, and send alerts
Based on category types, priority levels, and custom configuration.
Smartphone and web client accessibility
Enable remote support and end user access.
Ensure regulatory compliance
Through consistent and complete documentation via complete audit trails, logging capabilities, and configurable reporting and dashboards.
We can arrange a demo for you as soon as possible, please get in touch.
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