Service asset and configuration management

Improved productivity, greater IT cost savings, and high regulatory compliance.

Guarantee full control over your IT infrastructure and constant, accurate access to your configuration items.

Immediately determine any effects and dependencies through graphical visualization of all configuration items (CI) and their relationship to each other, as well as service level agreements, incidents, problems, changes, and releases.

iET ITSM Service Asset & Configuration Management supports the entire integrated life cycle management by managing the configuration items from acquisition to decommissioning.

Ensure the integrity of your database by monitoring and updating the automated variance comparison between the actual IT Infrastructure and the CMDB.

Datasheet

iET ITSM

Service asset and configuration management features

Capture an accurate view of your IT Infrastructure

By defining, batching the generation and updating, and viewing the entire history of configuration items, components, and attributes.

Discovery tools, such as iET Inventory Center

Allow the accurate capture the IT Infrastructure such as hardware and network devices, as well as the most accurate view of software licenses, the entitlements.

Mapping of shared services scenarios

Shows the allocation of one configuration item with different services to several customers.

Automatic variance comparison

Compares previously recorded inventory against configuration items in the CMDB with the add-on module, iET CMDB Intelligence.