Service catalog management

Boost your productivity for high customer satisfaction.

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Accurate, consistent, and detailed view of all offered services.

All areas of the business gain an accurate and consistent view of services offered by IT as well as complete details and status.

You provide more value to your customers by supplying a centralized source of service information and an intuitive retail-like experience.

Service delivery costs and time-to-service are reduced, while demonstrating business value, by providing customers a detailed and centralized service catalog.

Datasheet

iET ITSM

Service catalog management features

Dynamic service catalog

Enables organizations to meet challenging business requirements when offering products, services, and service bundles to users.

Business services

Customer view support by the technical services.

Out-of-the-box service templates and flexible workflows

Provide rapid best practice implementation and time-to-value.

Other iET ITSM capabilities

Availability management
Full compliance of IT availability
Change management
Controlled IT infrastructure changes
Event management
Detection, classification, prioritization, and resolution of events
Knowledge management
Qualified knowledge sharing within your organization
Incident management
Quick support at the service desk
Problem management
Sound root cause analysis
Service asset and configuration management
Thorough management of your CMDB and CMS
Service level management
Accurate setting and tracking of your service contracts
Service portfolio management
Lifecycle view of service portfolio offerings
Release and deployment management
End-to-end management of complex soft- and hardware rollouts
Service request management
Consistent approval and fulfillment processes

Frequently asked questions (FAQ)

How can I request a demo?

We can arrange a demo for you as soon as possible, please get in touch.

How can I get answers to questions about product pricing, licensing, upgrades, and renewals?

We are available 24/7 so please get in touch, our sales team is ready to help you.