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White papers

Increase your knowledge and discover best practices with our white papers.

Featured white papers

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Emerging new technologies are changing the way IT operates

ITSM in today's service-based IT operations

How ITSM fits into today's emerging IT environment

More white papers

Best practices in change management

Discover how change management can help you manage and control the process of change

Enable continuous improvements in IT services while minimizing problems and disruptions related to changes

Change and configuration management database

Delivering IT cost savings, productivity gains, and regulatory compliance

CMDB delivers IT cost savings, productivity gains, and regulatory compliance

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Strategic software asset management

Unlocking value through entitlements

Discover how shifting economic forces have thrust software into the dominant position in the IT budget